Texas Senate Bill Eases Telemedicine Restrictions

Significant legislation concerning Telemedicine and Telehealth Services was enacted in Texas when Governor Greg Abbott signed Senate Bill 1107 into law on May 27, 2017. The bill removes one of the most significant hurdles for Telemedicine in the state, which is the requirement for a pre-established doctor-patient relationship. In other words, having met in-person before using virtual services. Without this blockade, Telehealth can offer greater access to healthcare for individuals with mobility issues or live in areas where long distance travel is necessary to consult with a Primary Care Physician. Texas’s passage of SB 1107 eliminates this hurdle making Texas the final state to remove this restriction of healthcare access.

Telemedicine services have proliferated in the United States in part because the service can significantly reduce the cost of healthcare by reducing travel times, staffing and overhead requirements. The service involves approved health care providers, such as physicians, or physician assistants and advanced practice nurses acting under the supervision and authority of a licensed physician, diagnosing and treating patients from a remote area.

Additionally, the new legislation opens the market in Texas and ends a longstanding legal battle between Telemedicine service provider Teladoc and the Texas Medical Board (TMB).
BACKGROUND: In 2010 TMB began restricting the service, especially when practiced by video in 2010 with a rule revision that required an in-person visit to establish a doctor-patient relationship. Teladoc then sued TMB maintaining that the board’s interpretation of the law was a rule in itself, one made without following proper procedures for rulemaking.

The case was eventually heard by The Supreme Court with Teledoc suing under antitrust laws and maintaining that TMB acted as a group of practicing physicians who had a financial interest in restricting telemedicine and eliminating competition. The board had responded by stating that the phone-only services were exploiting a loophole in the rule and that the rule was intended to forbid all Telemedicine without first establishing an in-person relationship. The court found the case in favor of Teledoc.

The passage of SB 1107 will benefit the citizens of Texas in many ways as it is the second largest state in the union with a population growing at a rate faster than all other states. In addition, it has a very geographically dispersed population with significant amounts of rural poverty. To top this off, Teladoc CEO Jason Gorevic has noted that Texas ranks 46th in the U.S. regarding primary care physicians per capita, with only 71 Primary Care Physicians per 100,000 people and “has 35 counties that don’t have a single family physician in them.” Without Telehealth technology, these factors combined create a significant issue with healthcare accessibility in the state.

Elderly patients, patients in the workforce, or those with limited mobility can receive professional healthcare from anywhere they have internet access. Instead of making an extendedtrip to see a doctor, they are able to eliminate the costs of travel and any emotional and physical stress it can cause. Additionally, patients can receive treatment from physicians or specialists around the world. Someone they might not be able to meet with otherwise.

Telemedicine is a rapidly advancing technology that continues to prove its benefits and efficiencies while becoming more powerful, yet easier to use.

To learn more about using Telemedicine with your practice, contact us today.

Telemedicine: The Future of Healthcare

Telehealth is a way of delivering medical and educational services via virtual technology. With recent advents in technology, along with the increased usage of internet connected mobile devices, Telehealth has become an effective way to enhance the delivery of health and educational services to patients around the world.

In particular, Telemedicine is the application of technology used to provide direct medical care to a patient. The goal of Telemedicine is to improve a patient’s health by allowing communication between the patient and the physician despite physical distance.
In other words, neither of them would have to travel on-site to see each other and effectively communicate.

Using video communication is live, interactive and facilitated by everyday technology that you most likely already have. Smart phones, tablets and laptops often have built-in audio and video equipment that work perfectly for a clear face-to-face  video call. As the use of technologies like these increase, telemedicine is becoming a cost-effective alternative to in person doctor’s appointments.

FIVE key benefits:

A broader network for all: physicians and other practitioners using Telemedicine are granted the freedom to practice anytime anywhere. This opens up their practice to patients far and wide, and in turn, patients have a larger network of providers to choose from.

Eliminates distance as an issue: Instead of making a 5 hour drive to see a specialist, the patient can easily access them through a HIPAA compliant, video request. Maintaining regular face-to-face contact is fundamental in a medical context, especially during the first meeting.

Combats provider shortages: There’s no question that patients in rural areas travel further to see a doctor; some have to drive hours to reach their nearest clinic. Not only this, but their medical destination may not even have the specialist they need to see. Using a secure video platform, patients can meet with specialists in their state without physically being there. This is an immense benefit as it can be done in the privacy and comfort of one’s own home.

High quality of care: report by the American Journal of Critical Care from 2016 stated that the majority of the nurses surveyed believe Telemedicine improves their own job performance. In addition, it’s easier for a patient to manage chronic diseases when they can quickly video chat with a doctor, instead of both parties needing to travel to a certain location at a scheduled time. Mental health care in particular can benefit, since many mental health diagnoses can be made by simply talking to the patient, and no physical examination is necessary. Patients can be monitored daily without having to stay in inpatient care. Studies show that both doctors and patients see greater outcomes in satisfaction when telemedicine is used.

Greater patient engagement and satisfaction: In today’s world, patients want the convenience of Telemedicine. Scheduling appointments at the office, getting to them on time and remembering the doctors’ orders can be onerous. Telemedicine eliminates these challenges by creating an on-demand or easy scheduling solution that works for both patients and doctors.

On its own or when paired with more traditional healthcare, Telemedicine helps patients access quality, convenient care. As the industry continues to grow, doctors who offer a Telemedicine option are likely to see an increase in patient satisfaction, and an overall growth in their practice. If you’re interested in exploring Telemedicine as an option for your practice, contact us.

Videoconferencing Technology Reduces Hospital Readmission Rates

Telecommunication tactics are transforming our healthcare platforms. More specifically, using HIPAA compliant videoconferencing to create virtual clinics has majorly opened up the way healthcare is delivered. It does so by creating one centralized, easy to access platform which can integrate with existing EHRs to store patients’ electronic health information. One specific area: Remote patient monitoring (RPM) has improved patient outcomes by creating new opportunities to assess important health parameters, such as vital signs and blood sugars, from outside the hospital setting. Integrating Telemedicine into current institutional models helps the provider keep track of their patient’s progress, and address any alarming signs without having them readmitted.

This is important when considering the wellbeing of the patient and the large readmission penalty that should happen if too many occur. Instead, a quick follow up can be made over video to make sure the patient does not have a relapse in recovery.

The Virtual Exam Room 

RPM, or using a mobile device at home to take routine tests to send through a secure database for review by your doctor, is useful for all members of the healthcare team, including patients. Imagine the immediate impact and long-term effect using a glucometer at home, with the added benefit of uploading and sending the results to your physician daily. Taking this concept a step further, picture visiting your physician in a Virtual Exam Room (VER), instead of returning to the hospital after uploading your results. For Internists and Geriatric Specialists this is helpful when closely monitoring glucose levels in their endocrine fragile patients, especially when caring for those who have recently received post-acute care.

Expanding telehealth to skilled nursing facilities and home health instantly connects providers to patients, reducing fragmented care, a frustration to both clinicians and patients. 

  • Telehealth offers to extend support for patients receiving home health care.
  • Digital connectivity provides an instant continual flow of information between providers and patients, reducing frustration among all team members, especially patients and their family members.
  • Research shows telehealth strategies reduce hospital re-admission rates and improve patient outcomes.
  • Emergency rooms are less overwhelmed with revolving door re-admissions from post-acute care facilities.
  • RPM and VERs have shown to simplify chronic illness management, improving patient care.

Improving Quality of Care

Telehealth isn’t new to medicine and it has been proven to increase patient access in rural areas. Specifically, telecommunication systems have helped physicians deliver behavioral and rehabilitative services when treating patients recovering from substance abuse. Though the two are commonly associated together, (behavioral medicine and telehealth), other medical practices, such as neurology, also benefit from using Telemedicine in their practice models.

Some rural healthcare facilities lack the resources to provide comprehensive stroke care to patients who are possibly experiencing a transient ischemic attack or an acute infarct. It’s common practice for a stroke specialist or neurologist from an accredited stroke hospital to carry a tablet, facilitating communication between institutions. Outside providers can immediately connect with these specialists when they receive patients with signs and symptoms of an acute stroke in their facility, improving immediate diagnosis and treatment. In these scenarios, Telehealth assists with immediate communication between providers, sometimes even with the transfer of a patient to a higher level of care, ensuring quality outcomes.

How Telehealth Impacts Patients

Patients can virtually connect with their physician to ask questions and express concerns, instead of returning to the hospital by using non-expendable resources, such as an ambulance, urgent care or the emergency room. At times, it’s difficult for your physician to confidently evaluate your signs and symptoms over the telephone. So, you can imagine why doctors often express to their patients, “Just return to the hospital.” But with Telemedicine, patients can easily connect with their healthcare practitioner through a HIPAA-compliant secure video platform, experiencing a live virtual exam from the comfort and privacy of their home. Healthcare team members can view and evaluate patient’s vital signs and radiographic images, making important diagnostic decisions, affecting the quality of care patients receive.

Some hospitals have begun integrating Telehealth into current infrastructures, reporting immediate results, such as improved communication, easier access of patient data, and most importantly–reduced hospital re-admission rates. Simply put: emergency rooms become less crowded and patients receive better follow-up care, resulting in both improved patient outcomes and lower readmission rates.


Using Telehealth to Tackle Opioid Addiction in America

The bad news is in: opioids are killing twice as many people each year in the United States than firearm and motor vehicle-related deaths combined. The numbers are truly staggering and they are climbing each year. In the past 20 years, over 300,000 people have died from opioids in the United States. Unfortunately, while the government has made strong public statements towards the issue of drug addiction, it is failing to reach the next step in finding a solution. Many critics agree that this is due to the lack of funding.

Trump won’t direct any new federal money to the opioid crisis. There’s just $57,000 left” to combat the opioid issue.

With the startling number of deaths, the lack of specialty clinicians available and the overwhelming majority of opioid deaths occurring in rural areas, there is one piece of technology that has helped curb the problem and that is Telehealth.


Too often, rural communities do not have the funds to allocate towards substance abuse services and the negative impacts are felt throughout. When people are struggling with addiction and have nowhere to go to treat their problem, they often feel like they’re left with little choice but to continue their addictive lifestyle. Drug addiction is a disease and those afflicted need the support of their community and medical professionals to overcome it.

Unfortunately, there’s a distinct lack of opioid specialists in rural areas. Without access to specialists, their treatment options are limited and jeopardizes their chances of recovery. For example: the patient can find the support of a relatively nearby provider who may not be compatible.. or travel a long distance and take a chance on a professional they’ve never met face-to-face before. Neither of these are optimal but unfortunately, rural areas simply do not have enough healthcare professionals available per capita to support the need.

Telemedicine bridges this gap and gives patients a wider breadth of face-to-face clinicians, including specialists, to choose from. For the specialists, Telemedicine ostensibly gives them a larger pool of patients to work with and encourages them to spread the help they can offer to otherwise inaccessible patients.

How Telemedicine Can Combat the Opioid Crisis in Rural Areas

Thanks to the advent of HIPAA-compliant video services provided in Telemedicine, rural patients can now access the medical help they need without having to leave their communities. Opioid-addicted patients can now reach clinicians and specialists either through their local hospital or from their own homes using mobile Telemedicine apps and services.

The ability to interact with medical professionals who do not live in their area is a great advancement to the delivery of care for opioid patients in rural areas. It removes the travel constraints when needing to speak with a healthcare professional, but retains the importance of a face-to-face visit. Instead of having to travel a long distance and spend the night where the clinician is located, the patients can easily access the care they need over video consultations. Patients can also expect the same emphasis on patient confidentiality through HIPAA compliant Telemedicine as they would an in-person visit.

While, generally, rural patients have difficulty making appointments with an opioid specialist, Telemedicine services have made it possible for them to effectively seek the care they need. It’s impossible to stereotype an opioid-addicted person, but it is easy to suggest that people who are facing extreme problems with opioids are likely in no shape to travel a long-distance to get the services they need. Telemedicine puts help within arm’s reach.

If you’re interested in learning more about how you can provide Telemedicine services positively impact your business and the lives of people suffering from addiction, please contact us today. Our HIPAA-compliant video service has the most streamlined workflow to help you connect securely and easily with patients across the globe.

Telehealth Technology Transforms Healthcare

Video conferencing technologies are rapidly gaining traction in the United States as a way to improve access to medical care and reduce rising healthcare costs. Integration of innovative technological tactics, such as Telemedicine and remote patient monitors is already underway as providers and politicians are hopeful this technology will steer healthcare reform in a direction that benefits patients and stakeholders alike.

The American Telemedicine Association describes Telemedicine as the remote delivery of clinical services by using telecommunication technology. An example of this would be when you visit your physician online through a secure HIPAA-compliant video connection. Telehealth has shown to be a safe, convenient and cost-effective method to deliver healthcare, benefiting both providers and patients in the following areas:

  1. Expands patients’ access to care
  2. Improves patient satisfaction
  3. Reduces rising healthcare costs

Medical specialties such as those in the Behavioral Health field have already seen success with integrating Telehealth into their practice models. The American Psychiatric Association (APA) began researching Telepsychiatry in the 1990s and formed a Committee in 2015 dedicated to helping other institutions or physicians in private practice adopt Telehealth into their therapeutic approach.

Peering through the screen, Telehealth has affected medicine management and behavioral health rehabilitation, (whether upstream or downstream), and improved patient care for over 15 years. Ideally, expanding Telehealth technologies to specialties like home health and Long Term Care could drive economic stability and push political health reform policies in similar directions.

It appears legislation agrees. In 2016, Congress passed the 21st Century Cures Act which boosted funding for more research, specifically to help families dealing with mental health issues and substance abuse. The act also allocates funds for community mental health resources that is dedicated to treating underserved areas.

Continuing the push for Telehealth, Congress passed the Medicare Telehealth Parity Act this year as a way to improve access to Telehealth coverage under Medicare. The act amends a title of the Social Security act and occurs incrementally, broadening Telehealth services to include more healthcare professionals who are able to bill for these services.

Phased in Expansion:

  1. Certify Additional Healthcare Providers~ This includes Physicians, Nurse Practitioners, Physician Assistants, Nurse-midwives, Clinical Nurse Specialists, Certified Registered Nurse Anesthetists, Clinical Psychologists, Clinical Social Workers, and Registered Dietician or Nutrition Professionals.
  2. Additional Operating Sites~ Expand services to more remote locations.
  3. Payment Methods~ CMS is to develop and implement new payment methods for Telehealth services.

Telehealth technology offers a key puzzle piece to population wellness and management. Telemedicine is attractive to employers and third-party payers alike because it’s far more cost-effective to keep patients healthy and out of the hospital. When a hospital invests in the well-being of their community, you see the value mirrored in the health of the population your institution treats. Simply put: easier access to healthcare providers online, influences community health.

  • Improves the flow of communication between patient and provider
  • Replaces time consuming in-patient visits with virtual visits (results in less “no-shows”)
  • Reduces trips to the ER/hospital/clinic and possible readmissions
  • Allows for the re-appropriation of current and additional resources
  • Reduce fragmented care

Telehealth offers an extension of support for patients receiving behavioral health, home health care and countless others. With digital connectivity, there is an instant and continual flow of information that leads to improved communication and care between providers and patients.

If you’re a provider looking to expand your practice reach, SecureVideo offers a HIPAA-compliant videoconferencing system that easily integrates with a provider’s existing workflow environment. With this powerful tool, we’re able to help medical professionals transform the delivery of healthcare!

Physical Therapists in These 10 States Need to See This

The Physical Therapy Licensure Compact introduced in 2014 has just met the requirements it needs to allow licensed PTs to provide care across these state boundaries.

These are the ten states currently in the compact:
– Oregon (The first state to join!)
– Arizona
– Kentucky
– Mississippi
– Missouri
– Montana
– North Dakota
– Tennessee
– Utah
– Washington

When this was first introduced, the Federation of State Boards of Physical Therapy (FSBPT) attributed state boundaries as well as differences in licensure and practice requirements as barriers to accessing healthcare. What PTLC does is open the doors between those state boundaries by removing those differences in requirements. As a result, qualified PTs and PTAs in the above states would gain “compact privileges” allowing them to practice in any or all of these participating compact states. All they have to do is manage the one license in their home state.

It’s important to note that patient safety and protection is still a main priority. Allowing providers to practice across state lines will not reduce the quality of care because the states signing the compact are working together and committing to the same set of standards for their PTs. The signing states should be aware of this and know that the compact agreements will supersede other conflicting statutes in the interest of patient protection.

The FSBPT also states that the potential positive impacts on public protection with increasing licensure portability include:

  • Increased patient access to qualified providers
  • Continuity of care for patients as they relocate or vacation
  • Enhanced disciplinary data and improve notification
  • Improved information sharing between jurisdictions

When more states sign the compact down the line, physical therapists in those locations could branch out their practice even more. Patients too would benefit because they’d have greater options in finding the best provider for them. With the practice of Telehealth growing, PTs can easily meet patients face-to-face with crystal clear quality, anywhere.

In the end, these ten states have made a huge breakthrough for physical therapy and it should be seen as a catalyst for other major areas of healthcare.

Texas Senate Bill Tackles Huge Telemedicine Hurdle

After a six-year conflict between the Texas Medical Board and Teladoc, Texas lawmakers just removed a state rule requiring providers to have a face-to-face consultation before providing telemedicine services. This changes the game for residents in who and how those patients access healthcare.


In 2011, the Texas Medical Board sent a letter to Teledoc stating that certain practices had violated the agency’s rules about establishing “a proper professional relationship with the patient” and threatened disciplinary action. Teledoc sued, arguing that the letter overstated existing rules.

As part of the actions against Teledoc, TMB had attempted to revoke the licenses of doctors working for the company and tried to bar them from providing services. A 2014 opinion from the Texas Court of Appeals however decided that TMB’s claim was invalid and ruled in favor of Teledoc.


Several years and lawsuits later, the Texas Senate has amended SB1107 to remove the requirement of face-to-face consultations if the provider has never seen the patient.

Section 111.004
[ (5)     require a face to face consultation between a patient and a physician providing a telemedicine medical service within a certain number of days following an initial telemedicine medical service only if the physician has never seen the patient].

This is a huge leap forward for Telemedicine in Texas as it enables providers in the state to use the technology more freely and closer to its potential by reaching more patients, especially in underserved areas. It’s important to note that while this piece of text is scrapped, it is on the condition that patients will continue to receive care that is on par with an in-person visit.

The House Passed the AHCA with a 217-213 vote, now what?

The Affordable Care Act that brought health coverage to millions of uninsured Americans is now being threatened by the GOP’s plan to Repeal & Replace. Under this new plan, our current law requiring insurers to accept all applicants, (at the same rates regardless of pre-existing conditions) is in the talks of being rolled back while its replacement is being voted in; but that’s not all that’s being targeted.
Meet the AHCA (American Health Care Act) and some of its particularly notable sections.


(Sec. 101) Eliminates funding after FY2018 for the Prevention and Public Health Fund.
Among these prevention programs are Alzheimer’s, Diabetes, Heart Disease & Stroke and Immunizations. For the full list of programs, visit: https://www.hhs.gov/open/prevention/

(Sec. 103) Federal funds may be withheld from states for payments to family planning providers.
The one example given? Planned Parenthood. Funds should not be withheld from a state for supporting a non-profit that provides versatile care for women and men’s reproductive health.

(Sec. 112) Beginning 2020, the bill eliminates Medicaid services to adult enrollees made newly eligible for Medicaid by PPACA. It also eliminates the requirement to provide “essential health benefits”
(such as ambulatory patient services, emergency services, hospitalization, maternity and newborn care, mental health and substance use disorder services, prescription drugs, rehabilitative services, laboratory services, preventative and wellness services, and pediatric services) These are services that should remain covered by Medicaid.

(Sec. 113) Eliminates Medicaid Disproportionate Share Hospital. (DSH hospitals received additional payment for treating low-income patients.)
This bill would eliminate the additional funding hospitals get for treating low income patients. Effectively incentivizing hospitals to ignore those who can’t pay.

(Sec. 114) Eliminates retroactive Medicaid coverage to applicants; state can also delay or deny coverage pending immigration status/verification of status – during which time they will not be covered.
If the verdict turned out that the applicant was eligible for Medicaid but required care while being verified, are they expected to hold off on receiving help until they’re officially and verifiably covered?

(Sec. 115) Gives additional federal funding to states that did not expand Medicaid coverage under the ACA. If said state later expands Medicaid under the ACA, they are ineligible for said funding.
Not only do hospitals not receive additional payment for serving those with low-income, the entire state will be ineligible for additional funding if the state expanded their Medicaid coverage. On top of this, why do states that didn’t expand their coverage receive even more money? Why are they getting paid for not helping their poorer residents get health insurance?

(Sec. 116) Medicaid eligibility subject to checks every 6 months, which requires additional funds. (“The bill temporarily increases by 5% the Federal Medical Assistance Percentage”).
Amidst all the cutbacks to preventative health, insurance coverage and hospital subsidies this bill proposes that we allocate funding towards repetitive checks to make sure citizens aren’t falsely eligible to be covered by Medicaid. The frequency of checks is mountainous.

(Sec. 133) Health insurers must increase premiums by 30% for one year for enrollees in the individual or small group market who had a break in coverage of more than 62 days in the previous year.
This sounds like penalizing one for not having health insurance; a familiar complaint, except now the application process is less forgiving (See Sec. 114).

(Sec. 205) Repeals the penalties for those not following the Individual Mandate of having minimum essential coverage (beginning after Dec 31, 2015).
They’ve removed the penalty on individuals for not having health insurance, but Sec. 133 shows that if they were uninsured for 62 days and then later want insurance, they’ll receive a year-long hike in premiums when they do eventually opt in.

(Sec. 206) Removes the Employer Mandate, effective after Dec 31, 2015).
By this section, large employers will not be required to offer minimum essential coverage to full-time employees and their dependents. (All the services listed in Sec. 112)


The takeaway is this, 217 Republican members of Congress decided that we can do without:
– Protection for those with pre-existing conditions.
– Medicaid program requirements to provide essential health services.
– Massive funds to preventative care.
– Health insurance for millions.

Release: require payment, session usage lookup, plan types

This article covers number of updates that we released this past weekend.

Require Payment

Users can now set a payment requirement when scheduling a session, so that participants cannot enter the session without first making the payment.


To do so requires a little bit of setup:

  1. Connect a Stripe account.
  2. Set up an Account Service.
  3. Schedule a new session (and set payment requirement).


Session Usage Lookup

You are no longer required to be an Account Administrator to look up your own session usage on your account, though Account Administrators can continue to look up session usage for all users: How to look up Session Usage?


Change in Plan Types

SecureVideo now only offers two plan types: a free trial, or a fully-featured account which includes the ability to create multiple users. This allows us to provide more consistent features across our customers. Plans now only differ by pricing, or the use of add-ons such as Virtual Clinic or session recording.

New users are also billed for differently: billing for users will now use average monthly hours and be pro-rated accordingly. (e.g., if User A is added for the first two weeks and then deleted, and User B is added for the last two weeks of the month, this averages only to 1 additional user for that month.)

For an overview of the account changes made, please see Zoom: How do I navigate my SecureVideo account?, or if you are using our VSee platform, VSee: How do I navigate my SecureVideo account?

Additional API Functionality

We have added or enhanced existing API commands to allow users to:

  • filter on account History by the User ID of the host, and/or email address of an attendee (see API – History)
  • filter on an account’s active sessions by the User ID of the host, and/or email address of an attendee (see API – Sessions)
  • retrieve information on recordings stored on the SecureVideo server (see API – Recordings)

What You Need in a HIPAA-Compliant Video Platform

Deciding on what to look for when starting a Telehealth solution may seem simple. All you need is video, right?


That’s why Skype, Facetime, and many other video solutions will never work.

High quality video is the most basic need in a video solution, but it’s definitely not the only one. It is as fundamental and obligatory as having a Business Associate Agreement for HIPAA compliance – and similarly, that’s not all you need.

24/7 Technical Support that’s based in the U.S.
Whether you provide in mental or physical health through online services you’re going to run into the need for technical support. As a provider you need to make sure you’re able to flawlessly connect with your patients, but also have a backup in case something goes wrong. The issue may be due to one’s internet, equipment, firewall, etc. but instead of fumbling around for a solution you need a trained technical staff to address and solve the issue for you.
Not many HIPAA-compliant vendors can or/ will offer these services to you, especially without a hiked up fee but SecureVideo will 24 hours a day, 7 days a week. With us you’ll get your questions answered in minutes by professionally trained, U.S. based staff that’s incredibly easy to reach.

Options for customization
Some want a system that’s plain and simple and that may be all you need, but you still don’t want to be limited to that. You want a telehealth platform that works for you now and has the ability to grow with your business to support any changes that occur. The two most common needs for customization are usage frequency and features.

So ask yourself this about usage frequency: Will the video platform you choose allow you to start slow and at a reasonable price? Or will they expect you to pay no less than $200 just to give you a Business Associate Agreement (no matter how many sessions you’re using). If they let you start slow and you need more sessions, do they offer you sensible price changes for the upgrade?

About features. You may not think you need the bells and whistles now, but one day you may and we’ll be ready for you. Here are all the complimentary features that come with any SecureVideo account: (but ask about our premium ones as well)

  • 24/7/365 U.S. Phone Support (mentioned earlier)
  • Group Calls (up to 50)
  • Branding
  • Encrypted Chat
  • Secure File Transfer
  • Recording (optional; locally stored)
  • Clinician Listing
  • Receive Patient Payment
  • Schedule on Behalf of Others
  • Scheduler-Only Role (no charge)
  • Virtual Waiting Room
  • Session Notes
  • E-Documents
  • Custom Links


For more specific customization needs (i.e. specialized workflows), contact us directly through [email protected]