SecureVideo Launches First Responder, A Specialized HIPAA-Compliant Videoconferencing Solution

As the industry leader in HIPAA-compliant videoconferencing, SecureVideo is excited to introduce a groundbreaking new service offering; First Responder was designed specifically to meet the needs of EMTs, police, and other first responders as they often find themselves in the field, presented with a situation that could benefit from a consult or a second opinion. This new system makes that second opinion available at any time and from anywhere via mobile device with a 4G network.
“EMTs, police, firefighters, and the like, they’re well trained to handle any situation, but sometimes there’s reason to call for help,” said Tom Farris, Chief Clinical Officer at SecureVideo. “We’ve talked with first responders all over the country, and one thing we hear a lot is that. They wish there was a way to get advanced medical or mental health advice in the field. That’s why we developed First Responder, and we’re excited to see it in action.”
While SecureVideo’s First Responder solution is dedicated to making on demand sessions as easily accessible as possible, it can also be used to schedule upcoming meetings for any date or time.

How does it work?
Wherever the system has been implemented, First Responders are able to send direct requests through the touch of a button to specialized medical or mental health professionals. They can either select the button for a specific remote provider or click the button for a group queue with multiple providers. With this, they can also attach a note specifying any details or comments that may be helpful to the situation. Immediately thereafter the provider(s) will see the request, respond and then real-time relevant advice is available to the First Responder — all in a matter of moments.
The First Responder platform is always on, providing continuous connection between a First Responder and medical or mental health advisors. Potential subscribers can rest assured that all clients’ Protected Health Information (PHI) will be safeguarded to HIPAA Technical Standards, which are guaranteed upon signing of a contractual agreement.
Click here to learn more about First Responder from SecureVideo

About SecureVideo was founded in 2012 by a team of behavioral health and technology experts in the San Francisco Bay Area; they recognized a unique need for a videoconference system that could be quickly implemented and adapted to the workflows of any medical environment — hospitals, networks, clinics, individuals and more; a system that would allow existing medical organizations to offer telehealth services. It was evident that technology could now support this “do-it-yourself” approach, but the workflows needed to be designed correctly and it needed to be supported as a service, not just technology. SecureVideo was formed to meet this need, to support medical professionals as they harness technology to transform healthcare. To learn more, visit

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