Why should I use SecureVideo instead of Zoom directly?
Zoom started as–and is still first and foremost–a business videoconferencing application. SecureVideo is the power of the Zoom platform, with better support, lower cost, and future proofed and optimized for a clinical setting.
|Comprehensive support||Email and chat-based support.|
Phone support for customers with highest tier plans; callers must identify themselves with meeting ID associated with higher-tier account.
|Phone, email, and chat-based support for participants and account holders of any plan.|
90% of calls answered within 30 seconds.
Users do not have to provide identification unless directly relevant to their issue.
Training and test sessions are available free to any user.
|Lower cost||Requires a set up fee and high monthly per-user fee to receive a Business Associate Agreement (BAA).||Business Associate Agreement (BAA) available for as low as $25/user/month.|
|Avoid no-shows||Send invitations yourself by providing a 9-digit meeting ID.||Send email or SMS invitations (with automatic reminders) through SecureVideo, or give a unique 9-digit code to each of your participants. Participants are guided through installation and join process.|
|Future proof||Zoom app improves as quickly as its engineering team can manage.||SecureVideo has integrated both Zoom and VSee as options for users, and has the framework to seamlessly add other videoconferencing engines as more quality options become available.|
|Chat outside of sessions||Send/receive encrypted text only while in a video session.||Send/receive encrypted text or files through your browser–in or out of a video session.|
|Better auditing||Session history includes start date and time of sessions.||Session history includes start date, time, participants invited, and duration of meetings.|