What You Need in a HIPAA-Compliant Video Platform

Posted March 17, 2017

Deciding on what to look for when starting a Telehealth solution may seem simple. All you need is video, right?


That’s why Skype, Facetime, and many other video solutions will never work.

High quality video is the most basic need in a video solution, but it’s definitely not the only one. It is as fundamental and obligatory as having a Business Associate Agreement for HIPAA compliance – and similarly, that’s not all you need.

24/7 Technical Support that’s based in the U.S.
Whether you provide in mental or physical health through online services you’re going to run into the need for technical support. As a provider you need to make sure you’re able to flawlessly connect with your patients, but also have a backup in case something goes wrong. The issue may be due to one’s internet, equipment, firewall, etc. but instead of fumbling around for a solution you need a trained technical staff to address and solve the issue for you.
Not many HIPAA-compliant vendors can or/ will offer these services to you, especially without a hiked up fee but SecureVideo will 24 hours a day, 7 days a week. With us you’ll get your questions answered in minutes by professionally trained, U.S. based staff that’s incredibly easy to reach.

Options for customization
Some want a system that’s plain and simple and that may be all you need, but you still don’t want to be limited to that. You want a telehealth platform that works for you now and has the ability to grow with your business to support any changes that occur. The two most common needs for customization are usage frequency and features.

So ask yourself this about usage frequency: Will the video platform you choose allow you to start slow and at a reasonable price? Or will they expect you to pay no less than $200 just to give you a Business Associate Agreement (no matter how many sessions you’re using). If they let you start slow and you need more sessions, do they offer you sensible price changes for the upgrade?

About features. You may not think you need the bells and whistles now, but one day you may and we’ll be ready for you. Here are all the complimentary features that come with any SecureVideo account: (but ask about our premium ones as well)

  • 24/7/365 U.S. Phone Support (mentioned earlier)
  • Group Calls (up to 50)
  • Branding
  • Encrypted Chat
  • Secure File Transfer
  • Recording (optional; locally stored)
  • Clinician Listing
  • Receive Patient Payment
  • Schedule on Behalf of Others
  • Scheduler-Only Role (no charge)
  • Virtual Waiting Room
  • Session Notes
  • E-Documents
  • Custom Links


For more specific customization needs (i.e. specialized workflows), contact us directly through [email protected]


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