Choosing a HIPAA-compliant Videoconferencing Platform Is Easy When You Know What to Look For

Posted April 13, 2016

Telemedicine offers a host of benefits to healthcare providers and their patients alike. Providers are able to treat patients quickly and efficiently; they often achieve better health outcomes, and can offer exceptional care to individuals they might not otherwise be able to reach. Likewise, patients no longer have to miss work or endure the cost to travel, are more likely to keep follow-up appointments, and can generally better manage chronic conditions. The adoption of videoconferencing technologies seems like a win-win, and the next logical step to take in growing your medical practice, but there’s one lingering concern: ensuring HIPAA compliance.

Fortunately, it’s as easy as choosing a HIPAA-compliant videoconferencing platform (Like that offered by SecureVideo).

The right telemedicine platform can afford practitioners the unique ability to diagnose and treat remote patients without sacrificing the security of their personal health information — or, not to mention, the practitioner’s compliance with the Health Insurance Portability and Accountability Act (HIPAA). That said, it’s important to understand that not all videoconferencing solutions are created equal. It’s important to do the research, to talk with the providers under consideration, and to select one that meets all the right benchmarks.

The solution must be encrypted.

 What does that mean, an encrypted solution? In a word: protection. The process of encryption scrambles the video packets of data as they travel across the Web, so that data cannot be intercepted and understood until it reaches the video software on the recipient’s device and is then decrypted.

Why is that so important, encryption? A patient sitting in an exam room with his doctor feels secure knowing he and his health information are… secure. An encrypted videoconferencing solution promises patients the same level of protection when receiving medical care remotely.

The videoconferencing solution should leverage peer-to-peer networking.

What does that even mean? The videoconferencing solution you choose for use in your medical practice should leverage a certain type of Internet connection known as a peer-to-peer network. Networks, and connections of this type are the most secure method of transmission since they do not need to run through a server, at which point data streams are most vulnerable to attack.

Again, it’s all about protecting the patient and his health.

It is vitally important that session recording be done in a secure, and HIPAA-compliant manner.

The recording of videoconference sessions creates significant security risks, but also creates a vital history of care. SecureVideo ensures the utmost levels of HIPAA compliance in the storage of session data on the cloud — for the healthcare provider’s benefit as well as the patient’s. (It should be noted: Session data should never, ever be stored within the local files on one’s computer.)

A Business Associate Agreement should be offered.

 Under the guidelines set out by HIPAA for these purposes, the solutions provider (known as the business associate, defined as any entity that will perform activities on behalf of) and the provider must enter into a contract to ensure that all protected health information is safeguarded by all parties. Request, read, and understand the agreement offered, and don’t consider a provider who will not offer one.

Leaps in technology can be intimidating, and maybe even more so when there are privacy and security related laws to consider. But the good news is this: You don’t have to look any farther, because there’s one solution that has it all.

Contact SecureVideo today to discuss your HIPAA-compliant videoconferencing needs, and what we can do to propel your practice into the future of telemedicine


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