New User Orientation

SecureVideo Response to N.Y. Times Article: New York Attorney General Looks Into Zoom’s Privacy Practices

If you have any concerns regarding SecureVideo’s use of Zoom, please read this white paper by our CEO to see what SecureVideo is doing to mitigate security risks.

Click to View White Paper

Our Customers

SecureVideo is the most reliable HIPAA compliant telehealth platform available and can be customized to fit any use case and workflow.

Common use cases include Hospitals, Urgent Care, Behavioral Health, Universities and more.

In August 2019, First Lady Casey DeSantis of Florida announced the installation of our telehealth platform in 63 public schools across 6 Northwest Florida counties to provide mental health services to students still recovering from Hurricane Michael. Read more about it here.


Use Cases

We support a wide variety of Use Cases. If you don’t see yours here, give us a call to learn how our platform can be configured to meet your needs.

Temporarily Closed to New Sign-Ups

We are deeply sorry, but due to the incredible demand of the past two weeks, we have to temporarily stop accepting new customers.

This was a hard decision that is devastating to our team, but it is a measure that we have to take in order to handle the load of our existing customers and scale with continuing traffic.

We understand that everyone needs videoconferencing now for public safety and would encourage going directly to or another video provider. As announced by The Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS), the requirement for a HIPAA-compliant videoconferencing platform has been temporarily suspended:

A covered health care provider that wants to use audio or video communication technology to provide telehealth to patients during the COVID-19 nationwide public health emergency can use any non-public facing remote communication product that is available to communicate with patients.

If you would like to be added to our contact list to know when we are available for signups again, please use this contact form. However, please be advised that we estimate this will not be until June or possibly later.

We thank you for thinking of us, and sincerely hope for your well-being and the well-being of those you care for.

Standard Features

Premium Features

No contracts. Plans can be immediately cancelled from the website at any time.

HIPAA & Security

SecureVideo was built from the ground up to meet HIPAA and other security requirements.

Business Associate Agreement

A BAA is a contractual guarantee that we will safeguard your clients’ Protected Health Information (PHI) to HIPAA Technical Standards. Therefore, the legal liability from any improper handling of PHI on our part will be shifted from you, to us.


256-bit AES-encrypted signaling and media stream

256-bit SSL-encrypted administration

128-bit AES-encrypted full database encryption using BitLocker

(Read more)

Role Based Security

Assign permissions to staff based on their role to ensure “minimum necessary” and appropriate access in accordance with HIPAA’s Privacy Rule.

Roles include: Account Administrator, Videoconferencing Host, Billing Manager, Scheduler and more.

Business Continuity

We’re here to support you for the long haul.

Multi-Platform Support

Most videoconferencing platforms will offer you only one form of video, so what happens when that video vendor’s quality gets outdated? Or they’re found to be non-compliant? Or they go out of business? In any of these cases, you’re on a sinking ship. SecureVideo currently offers both Zoom and VSee, but more importantly we’ve built a solid platform that’s flexible on video engines and seamless to switch. We will always offer you the best technology available and make it easy to transition over.

Disaster Recovery

The two most important parameters in a DR plan is the Recovery Time Objective (which lets you know how long before service is restored) and the Recovery Point Objective (which designates the amount of data that may be lost or need re-entering). We are proud to offer an RTO of 10 minutes and an RPO of 1 minute.

Automatic Fail-Over

In the event of a disaster, we have a real-time automatic process that switches data handling to a standby server. In other words, we’re dedicated to providing you with flawless, uninterrupted service.

Vendor Stability

Founded in 2013, SecureVideo is a pioneer in the Telehealth and medical videoconferencing industry. On top of that, we’re debt free meaning we focus on your needs, not venture capitalists. You can depend on us to stick around for the long haul.

DDoS Protection

We use Cloudflare’s 15 Tbps network to protect us from Distributed Denial of Service attacks. As of 2018, that network capacity is more than 10x the size of the largest recorded DDoS in history.

Scheduling & Launching Sessions

We have built a simple, efficient process both for Users to schedule and launch sessions, and for participants to join sessions. Our process works equally well in home and medical environments.


Users send session invitations, monitor for patient arrival, launch sessions and more from their personalized dashboards.

(Read more)

Schedule on Behalf of Others

Users invite participants by email, text message, or by reading a unique 9-digit code over the phone. A complimentary Scheduler Role may also be used to schedule behalf of another User.

(Read more)

Patient Facing Scheduler

Users can post their availability online so that current or prospective patients can request available slots.  Users Accept (or Decline) the appointment request.  Once the User accepts the request, the system automatically creates a session and sends invites with the date and time to the requestor.

Group Calls

Users can invite up to 99 other participants to a call with no loss in video quality.

Calendar Integration & Reminders

Session invitations can be added as appointments in Outlook, Google and other calendars. In addition, automatic reminders are sent to all participants before the start of the session.

In-Session Tools

Our platform utilizes the most advanced, full-featured video software available.

Technical Support

24/7 U.S. based phone support for all Users and their participants.
Average response time for support calls is 24 seconds and most issues are resolved in under 5 minutes.

Secure Chat & File Transfer

Exchange chat messages with patients from your dashboard to your waiting room, or while in session. All messages sent including text, images or documents are encrypted.

Screen Sharing & Whiteboard Collaboration

A host or participant(s) can securely share any open window on their computer, including documents, web pages or even videos with their original sound.

Meeting participants can still see each other while a screen is being shared.

System tools allow for participants to mark up, type and erase annotations.

Custom E-Documents & Session Notes

Create forms and documents for patients to review and sign in your virtual waiting room.

Create, view and manage clinical notes for any session.

All notes and documents are securely stored to HIPAA standards.

(Read more about E-Documents here)
(Read more about Session Notes here)

Account Tools

We view ourselves as partners supporting our customers’ practices. We make it easy to sign up and work with us – and you can cancel anytime.  We offer tools to help you customize the platform to your needs and maximize your return on investment in your virtual office.


Customize your account by creating your own URL subdomain, adding your logo and changing system colors.

(Read more)

Accept Credit Card Payments

Request or require payment before a session begins using Stripe. Payment may also be requested using PayPal or

Clinician Listing

Create your own profile in our clinician directory for potential patients to discover. Add a photo, select your practice types and locations and add a description of your service.

Usage Analytics

Keep track of your session history and view overall stats from your account. Usage activity can be downloaded as a PDF and filtered by date and provider.

(Read more)

Virtual Waiting Room

Patients who accept your session invitation are brought to your Virtual Waiting Room where they can RSVP the session, fill out E-Documents, view Custom Links, make payments and more.

Premium Features

Secure Recordings

Customers have the option of recording sessions, which are stored in our HIPAA-compliant cloud. We offer a simple User interface for retrieval and review of recordings. Key moments from recordings can be bookmarked and notes can be added for each bookmark. The recording feature is particularly useful for research and trainings.

Provider Queueing

Organizations can create queues of providers that are available to respond to requests for service on an On-Demand basis.  Medical staff that require services from a queued provider simply login to SecureVideo and select “Consult Request” from the desired provider queue. All logged in providers receive a text message and/or email notification of the request.  Once a provider “accepts” the consult request, the request is removed from the queue and the provider launches the session from their dashboard.  This feature allows specialist providers (e.g. psychiatrists, interpreters, etc.) to offer services on-demand to hospitals, nursing homes, primary care clinics, etc.

Patient Queueing

With Patient Queueing, medical organizations can allow patients to request consults on-demand from a public-facing website or patient portal. All logged in providers receive the consult request and notifications are removed once a provider accepts the request. Additionally, organizations have the option to require payment before offering services. Patient queueing can revolutionize the way Urgent Care, Nurse Lines, and other clinics provide services and can create an additional revenue source.

API Integration

We offer an API that allows our platform to be integrated into EMRs, provider portals and other websites.  Our API allows for single sign-on, session management (customers can use their own calendar, session scheduler or reporting system), and User / participant management.

(See documentation)

Medical Cart Software

Equip your medical carts to include real-time monitoring and transmission of vital signs and other data using USB-connected peripheral devices. Supported devices include blood pressure cuffs, pulse oximeters, EKGs, stethoscopes, dermascopes, blood glucose meters, otoscopes, general exam cams and more. Our intuitive interface allows users to easily switch between devices with the touch of a button, reducing the need for training while creating highly efficient workflows for staff and remote providers. Text-based data from devices can be stored using our E-Documents feature.

Picture of a PTZ camera on top of a monitor, attached to a cart

Why SecureVideo?

Most Advanced Telemedicine System

The most reliable video platform available

Standard features include patient-facing scheduler, virtual waiting rooms, branding and more

Premium features include session recording, API integration, and provider and patient queueing

Built for Medical Professionals

Quickly configurable to any use case, from solo behavioral health providers to hospital systems

Simple for providers, patients and administrators

Unlimited 24/7 U.S. based support for both providers and patients

Subscription Based Service

Sign up online and start using the platform in minutes

Pricing based on the number of licensed users; volume discounts available

14 Day Free Trial, no commitment, cancel anytime from the website