Why Choose Us?
Use Cases
We support a wide variety of Use Cases. If you don’t see yours here, give us a call to learn how our platform can be configured to meet your needs.
2-Week Trial Period
No Credit Card Required
Business Associate Agreement NOT Included
Value
$25/month for 8 sessions
$5 per additional session
Additional users for $25/user/month
Each additional user adds 8 sessions
Includes Business Associate Agreement
Unlimited
$50/month for unlimited sessions
Additional users for $50/user/month
Includes Business Associate Agreement
*Contact us for information on volume discounts
Standard Features
Premium Features
No contracts. Plans can be immediately cancelled from the website at any time.
HIPAA & Security
SecureVideo was built from the ground up to meet HIPAA and other security requirements.
Business Associate Agreement
A BAA is a contractual guarantee that we will safeguard your clients’ Protected Health Information (PHI) to HIPAA Technical Standards. Therefore, the legal liability from any improper handling of PHI on our part will be shifted from you, to us.
Encryption
256-bit AES-encrypted signaling and media stream
256-bit SSL-encrypted administration
128-bit AES-encrypted full database encryption using BitLocker
Role Based Security
Assign permissions to staff based on their role to ensure “minimum necessary” and appropriate access in accordance with HIPAA’s Privacy Rule.
Roles include: Account Administrator, Videoconferencing Host, Billing Manager, Scheduler and more.
Scheduling & Launching Sessions
We have built a simple, efficient process both for Users to schedule and launch sessions, and for participants to join sessions. Our process works equally well in home and medical environments.
Dashboard
Users send session invitations, monitor for patient arrival, launch sessions and more from their personalized dashboards.
Schedule on Behalf of Others
Users invite participants by email, text message, or by reading a unique 9-digit code over the phone. A complimentary Scheduler Role may also be used to schedule behalf of another User.
Patient Facing Scheduler
Users can post their availability online so that current or prospective patients can request available slots. Users Accept (or Decline) the appointment request. Once the User accepts the request, the system automatically creates a session and sends invites with the date and time to the requestor.
Group Calls
Users can invite up to 99 other participants to a call with no loss in video quality.
Calendar Integration & Reminders
Session invitations can be added as appointments in Outlook, Google and other calendars. In addition, automatic reminders are sent to all participants before the start of the session.
In-Session Tools
Our platform utilizes the most advanced, full-featured video software available.
Technical Support
24/7 U.S. based phone support for all Users and their participants.
Average response time for support calls is 24 seconds and most issues are resolved in under 5 minutes.
Secure Chat & File Transfer
Exchange chat messages with patients from your dashboard to your waiting room, or while in session. All messages sent including text, images or documents are encrypted.
Screen Sharing & Whiteboard Collaboration
A host or participant(s) can securely share any open window on their computer, including documents, web pages or even videos with their original sound.
Meeting participants can still see each other while a screen is being shared.
System tools allow for participants to mark up, type and erase annotations.
Session Notes & Custom E-Documents
Create, view and manage clinical notes for any session.
Create forms and documents for patients to review and sign in your virtual waiting room.
All notes and documents are securely stored to HIPAA standards.
Account Tools
We view ourselves as partners supporting our customers’ practices. We make it easy to sign up and work with us – and you can cancel anytime. We offer tools to help you customize the platform to your needs and maximize your return on investment in your virtual office.
Branding
Customize your account by creating your own URL subdomain, adding your logo and changing system colors.
Accept Credit Card Payments
Request or require payment before a session begins using Stripe. Payment may also be requested using PayPal or authorize.net
Clinician Listing
Create your own profile in our clinician directory for potential patients to discover. Add a photo, select your practice types and locations and add a description of your service.
Usage Analytics
Keep track of your session history and view overall stats from your account. Usage activity can be downloaded as a PDF and filtered by date and provider.
Virtual Waiting Room
Patients who accept your session invitation are brought to your Virtual Waiting Room where they can RSVP the session, fill out E-Documents, view Custom Links, make payments and more.
Premium Features
Secure Recordings
Customers have the option of recording sessions, which are stored in our HIPAA-compliant cloud. We offer a simple User interface for retrieval and review of recordings. Key moments from recordings can be bookmarked and notes can be added for each bookmark. The recording feature is particularly useful for research and trainings.
Provider Queuing
Organizations can create queues of providers that are available to respond to requests for service on an On-Demand basis. Medical staff that require services from a queued provider simply login to SecureVideo and select “Consult Request” from the desired provider queue. All logged in providers receive a text message and/or email notification of the request. Once a provider “accepts” the consult request, the request is removed from the queue and the provider launches the session from their dashboard. This feature allows specialist providers (e.g. psychiatrists, interpreters, etc.) to offer services on-demand to hospitals, nursing homes, primary care clinics, etc.
Patient Queuing
With Patient Queueing, medical organizations can allow patients to request consults on-demand from a public-facing website or patient portal. All logged in providers receive the consult request and notifications are removed once a provider accepts the request. Additionally, organizations have the option to require payment before offering services. Patient queueing can revolutionize the way Urgent Care, Nurse Lines, and other clinics provide services and can create an additional revenue source.
API Integration
We offer an API that allows our platform to be integrated into EMRs, provider portals and other websites. Our API allows for single sign-on, session management (customers can use their own calendar, session scheduler or reporting system), and User / participant management.
Secure Webinars
Our system can be used for HIPAA compliant webinars of 1,000 + participants.