Use Cases

We support a wide variety of Use Cases. If you don’t see yours here, give us a call to learn how our platform can be configured to meet your needs.

Pricing

Create your own account and get going in minutes. Additional users can be added once an account is created.

New User Orientation

HIPAA & Security

SecureVideo was built from the ground up to meet HIPAA and other security requirements.

A BAA is a contractual guarantee that we will safeguard your clients’ Protected Health Information (PHI) to HIPAA Technical Standards. Therefore, the legal liability from any improper handling of PHI on our part will be shifted from you, to us.

256-bit AES-encrypted signaling and media stream

256-bit SSL-encrypted administration

128-bit AES-encrypted full database encryption using BitLocker

(Read more)

Assign permissions to staff based on their role to ensure “minimum necessary” and appropriate access in accordance with HIPAA’s Privacy Rule.

Roles include: Account Administrator, Videoconferencing Host, Billing Manager, Scheduler and more.

Business Continuity

We’re here to support you for the long haul.

Most videoconferencing platforms will offer you only one form of video, so what happens when that video vendor’s quality gets outdated? Or they’re found to be non-compliant? Or they go out of business? In any of these cases, you’re on a sinking ship. SecureVideo currently offers both Zoom and VSee, but more importantly we’ve built a solid platform that’s flexible on video engines and seamless to switch. We will always offer you the best technology available and make it easy to transition over.

The two most important parameters in a DR plan is the Recovery Time Objective (which lets you know how long before service is restored) and the Recovery Point Objective (which designates the amount of data that may be lost or need re-entering). We are proud to offer an RTO of 10 minutes and an RPO of 1 minute.

In the event of a disaster, we have a real-time automatic process that switches data handling to a standby server. In other words, we’re dedicated to providing you with flawless, uninterrupted service.

Founded in 2013, SecureVideo is a pioneer in the Telehealth and medical videoconferencing industry. On top of that, we’re debt free meaning we focus on your needs, not venture capitalists. You can depend on us to stick around for the long haul.

We use Cloudflare’s 15 Tbps network to protect us from Distributed Denial of Service attacks. As of 2018, that network capacity is more than 10x the size of the largest recorded DDoS in history.

Scheduling & Launching Sessions

We have built a simple, efficient process both for Users to schedule and launch sessions, and for participants to join sessions. Our process works equally well in home and medical environments.

Users send session invitations, monitor for patient arrival, launch sessions and more from their personalized dashboards.

(Read more)

Users invite participants by email, text message, or by reading a unique 9-digit code over the phone. A complimentary Scheduler Role may also be used to schedule behalf of another User.

(Read more)

Users can invite up to 99 other participants to a call with no loss in video quality.

Session invitations can be added as appointments in Outlook, Google and other calendars. In addition, automatic reminders are sent to all participants before the start of the session.

In-Session Tools

Our platform utilizes the most advanced, full-featured video software available.

24/7 U.S. based phone support for all Users and their participants.
Average response time for support calls is 24 seconds and most issues are resolved in under 5 minutes.

Exchange chat messages with patients from your dashboard to your waiting room, or while in session. All messages sent including text, images or documents are encrypted.

A host or participant(s) can securely share any open window on their computer, including documents, web pages or even videos with their original sound.

Meeting participants can still see each other while a screen is being shared.

System tools allow for participants to mark up, type and erase annotations.

Create forms and documents for patients to review and sign in your virtual waiting room.

Create, view and manage clinical notes for any session.

All notes and documents are securely stored to HIPAA standards.

(Read more about E-Documents here)
(Read more about Session Notes here)

Account Tools

We view ourselves as partners supporting our customers’ practices. We make it easy to sign up and work with us – and you can cancel anytime.  We offer tools to help you customize the platform to your needs and maximize your return on investment in your virtual office.

Customize your account by creating your own URL subdomain, adding your logo and changing system colors.

(Read more)

Request or require payment before a session begins using Stripe. Payment may also be requested using PayPal or authorize.net

Create your own profile in our clinician directory for potential patients to discover. Add a photo, select your practice types and locations and add a description of your service.

Keep track of your session history and view overall stats from your account. Usage activity can be downloaded as a PDF and filtered by date and provider.

(Read more)

Patients who accept your session invitation are brought to your Virtual Waiting Room where they can RSVP the session, fill out E-Documents, view Custom Links, make payments and more.

Premium Features

Organizations can create queues of providers that are available to respond to requests for service on an On-Demand basis.  Medical staff that require services from a queued provider simply login to SecureVideo and select “Consult Request” from the desired provider queue. All logged in providers receive a text message and/or email notification of the request.  Once a provider “accepts” the consult request, the request is removed from the queue and the provider launches the session from their dashboard.  This feature allows specialist providers (e.g. psychiatrists, interpreters, etc.) to offer services on-demand to hospitals, nursing homes, primary care clinics, etc.

We offer an API that allows our platform to be integrated into EMRs, provider portals and other websites.  Our API allows for single sign-on, session management (customers can use their own calendar, session scheduler or reporting system), and User / participant management.

(See documentation)

Equip your medical carts to include real-time monitoring and transmission of vital signs and other data using USB-connected peripheral devices. Supported devices include blood pressure cuffs, pulse oximeters, EKGs, stethoscopes, dermascopes, blood glucose meters, otoscopes, general exam cams and more. Our intuitive interface allows users to easily switch between devices with the touch of a button, reducing the need for training while creating highly efficient workflows for staff and remote providers. Text-based data from devices can be stored using our E-Documents feature.

Picture of a PTZ camera on top of a monitor, attached to a cart